We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.
This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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“Account” |
means an account required to access and/or use |
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“Cookie”
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means a small text file placed on your computer |
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“Data Protection Legislation”
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means (i) the Data Protection Act 1998; |
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“Privacy Legislation”
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means (i) the Privacy |
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“Our Site” |
means this website, www.xconnect.net; |
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“We/Us/Our”
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means XC Technology Holdings Ltd, [a company incorporated in England and Wales under company number 12127300 whose registered office is at 11 Staple Inn, London, United Kingdom, WC1V 7QH] and XConnect Services Limited [a limited company registered in England & Wales under number 06011610 whose registered office is at Cooper House, 316 Regents Park Road, London N3 2JX] and XConnect Carrier Services Ltd, [a limited company registered in England & Wales under number 12113800 whose registered office is at Cooper House, 316 Regents Park Road, London N3 2JX (“XC Technology Holdings Group”) |
XConnect also collects information about the services available on a particular telephone number. These include whether the telephone number is able to receive calls or texts.
2. Information About Us
2.1 Our Site is owned and operated by Us.
3. Scope – What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4. What Data Do We Collect?
Some data will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies) other data will only be collected if you voluntarily submit it, for example, when requesting additional information about Our services. Depending upon your use of Our Site, We may collect some or all of the following data:
4.1 name;
4.2 business/company name;
4.3 job title;
4.4 contact information such as email addresses and telephone numbers;
4.5 demographic information such as post code, preferences and interests;
4.6 IP address (automatically collected);
4.7 web browser type and version (automatically collected);
4.8 operating system (automatically collected);
4.9 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);
4.10 log of Our website pages that you have viewed
5. How Do We Use Your Data?
5.1 All personal data is stored securely in accordance with the principles of Data Protection Legislation. For more details on security see section 6, below.
5.2 We use your data to provide the best possible services to you. This includes:
5.2.1 Providing and managing your access to Our Site;
5.2.2 Personalising and tailoring your experience on Our Site;
5.2.3 Personalising and tailoring Our services for you;
5.2.4 Responding to communications from you;
5.2.5 Supplying you with email newsletters that you have subscribed to (you may unsubscribe or opt-out at any time by clicking the unsubscribe button any any newsletter sent to you).
5.2.6 Market research;
5.2.7 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
5.2.8 Analysing your use of Our Site to enable our representatives to identify Our services that are of most interest to you.
5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Legislation and Privacy Legislation.
6. How and Where Do We Store Your Data?
6.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
6.2 Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Legislation.
6.3 Data security is of great importance to Us, and to protect your data We have put in place suitable technical and organisational measures to safeguard and secure data collected through Our Site.
6.4 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
7. Do We Share Your Data?
7.1 We may sometimes contract with third parties to supply services to you on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
7.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. Any data of this that we share will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
7.3 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
8. What Happens If Our Business Changes Hands?
8.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
9. How Can You Control Your Data?
9.1 When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails AND/OR at the point of providing your details.
10. Your Right to Withhold Information
10.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
10.2 You may restrict your internet browser’s use of Cookies. For more information, see section 12.
11. How Can You Access Your Data?
11.1 You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held).
Please contact Us by email at info@xconnect.net or write to us at XConnect Services Limited or XConnect Carrier Services Ltd, Cooper House, 316 Regents Park Road, London N3 2JX United Kingdom.
11.2 If you would like to see our Data Protection Policy please contact Us by email at info@xconnect.net or write to us at XConnect Services Limited or XConnect Carrier Services Ltd, Cooper House, 316 Regent Park Road, London N3 2JX for further information.
12. What Cookies Do We Use and What For?
12.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. For more details, please refer to section 5, above, and to section 12.5 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
12.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for keeping a log of the pages on Our Site that you visit such that our representatives can effectively handle your enquiry when you request that we make contact with you, and analysing anonymous use of Our Site such that we can make improvements to Our Site.. For more details, please refer to section 5, above, and to section 12.5 below. These Cookies are not integral to the functioning of Our Site.
12.3 All Cookies used by and on Our Site are used in accordance with Privacy Legislation.
12.4 Before Cookies are placed on your computer or device you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
12.5 We have taken great care to ensure that your privacy is not at risk by allowing Cookies. The following Cookies may be placed on your computer or device:
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Name of Cookie |
Provider |
Purpose |
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bugherd.com |
Bugherd |
To help identify errors in Our Site |
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hubspot.com |
Hubspot |
To keep a log of the pages on Our Site that you visit such that our For additional information see the Hubspot Privacy Policy |
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google-analytics.com |
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To analyse anonymous use of Our Site such that we can make improvements |
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hubspot-forms |
Hubspot |
To determine when to present pop-ups that allow you to submit requests |
12.6 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
12.7 The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below in section 12.9.
12.8 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
12.9 You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
12.10 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
13. Contacting Us
If you have any questions about this Privacy Policy, please contact us by email at privacy@xconnect.net or write to us at XConnect Services Limited or XConnect Carrier Services Ltd, Cooper House, 316 Regents Park Road, London N3 2JX United Kingdom. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.
14. Changes to Our Privacy Policy
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.